SOFTWORLD IT, LLC Privacy Policy

1. Introduction and Welcome

Welcome to the official website of SOFTWORLD IT, LLC (hereinafter referred to as "the Company"). The Company is located at 240 Gunsmoke Dr, Diamond Bar, CA 91765 US. We understand the importance of protecting user privacy in the digital age. Therefore, we have formulated this Privacy Policy to clearly outline how we collect, use, protect, and share your personal information. Please read this policy carefully to understand our practices and your rights. If you have any questions or require further information, please feel free to contact us at :[email protected] at any time.

2. What Personal Information We Collect and Why

2.1 Basic Information

When you visit our website or use our services, we may collect your basic information, including but not limited to your email address, username, real name, country/region, date of birth (if applicable), phone number, and password. This information helps us provide a personalized service experience and ensure account security.

2.2 Usage Information

We also collect detailed information about your use of our services and access to resources, including but not limited to your IP address, browser type, operating system, access time, page view history, and clickstream data.

This information helps us analyze user behavior, optimize website performance, and provide more accurate content recommendations.

2.3 Comments and Feedback

When you post comments or provide feedback on our website, we collect the comment content, IP address, and browser user agent string to help detect spam and maintain website order. Your comments, once approved, may be visible to the public, including your profile picture (if set).

2.4 Customer Service and Support

When you contact us via email or other means for customer service or support, we collect and store your contact information, details about your use of the service, your user ID, and other relevant information provided by you to process your inquiries, respond to your requests, and continuously improve our service quality.

3. How We Collect Your Information

3.1 Direct Provision

You can directly provide personal information to us through our website forms, registration processes, or customer service channels.

3.2 Automated Technologies

We use various automated technologies, such as cookies, pixel tags, web beacons, and similar technologies, to collect information about your device, browser, and usage behavior.

These technologies help us provide a personalized user experience, measure service effectiveness, deliver advertisements, and prevent fraudulent activities.

- Cookies: When you post comments or log in on our website, we may set cookies to save your information so that you do not need to re-enter it on your next visit. These cookies may be temporary (such as session cookies) or persistent (such as login cookies), depending on their purpose.

4. Third-Party Services and Links

Our website, applications, and services may contain advertisements or links to third-party services and websites. When you click on these links, including advertisements, you will be directed to the chosen third-party website or service. Please note that these third parties may have their own independent privacy policies, and we are not responsible for their privacy practices. Therefore, before accessing third-party websites or using third-party services, please carefully read their privacy policies.

5. With Whom We Share Your Data and Retention Period

5.1 Data Sharing

- We will not sell your personal information to any third party.

- In some cases, we may share your information with trusted partners to provide better services, conduct data analysis, or improve the user experience. These partners must adhere to strict confidentiality agreements and only process your information to the extent necessary to achieve specific purposes.

- We may disclose your information in response to legal requirements or to protect our rights, property, or safety.

5.2 Data Retention

- For comments you post on our website, along with their metadata, we will retain them indefinitely to automatically identify and approve subsequent comments.

- For registered users, we store the personal information they provide in their user profiles. Users can view, edit, or delete their personal information (except for the username) at any time.

6. Your Rights and How to Exercise Them

You have the right to:

- Request confirmation of whether we hold your personal data;

- Obtain a portable copy of your personal data;

- Request correction, update, or modification of your data;

- Request deletion of your data (except where required by law or for administrative, legal, or security purposes);

- Object to how we use or share your data.

You can exercise these rights by sending an email to [email protected].

7. International Data Transfers

The information we collect may be transferred to countries outside your country/region for the purposes outlined in this Privacy Policy, including but not limited to the United States. These countries may not provide the same level of data privacy protection as the EU/EEA or your country/region. You hereby expressly consent to the transfer of your information to these countries for processing in accordance with this Privacy Policy. These transfers are essential for us to provide services and fulfill our service terms.

8. How We Protect Your Information

We understand that the security of personal information is crucial. Therefore, we have implemented a series of administrative, physical, and technical safeguards to protect your information from unauthorized access, loss, or misuse. These measures include, but are not limited to, using firewalls, encryption technologies, access controls, and regular security audits. However, please understand that no internet transmission method or electronic storage method is 100% secure. Therefore, we cannot guarantee absolute information security.

9. Children's Privacy

Our services are not intended for children under the age of 13 (or other ages as required by local law). We do not intentionally collect personal data from anyone under the age of 13. If you are under 13, please do not submit any information about yourself to us. If you know that a child has provided us with personal information, please contact us at [email protected] so that we can promptly delete any personal data we may have collected.

10. Policy Changes and Notifications

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. If significant changes occur to this policy, we will notify you by posting a notice on our website or sending you a direct notification before the changes take effect. Please review this policy regularly to stay informed about the latest information.

11. Contact Us vIf you have any questions, concerns, or suggestions regarding this Privacy Policy, or if you wish to exercise your rights, please feel free to contact us at [email protected] at any time. We will respond promptly and strive to resolve your issues.

This Privacy Policy takes effect from the date of publication and supersedes any previous statements or policies regarding privacy. Thank you for your trust and support!